Contact

One person reads these. You will get a real reply, usually within two working days.

Last updated 24 September 2026

Something is broken

The fastest route is from inside Pyxils: Settings › Advanced › Report a problem. It shows you exactly what would be sent — including the log — and sends nothing until you press the button. You get a reference number, and you do not have to give an email address to use it.

That way the report arrives with the version, the Windows build and the log already attached, which is usually the difference between a fix and a conversation.

A site stopped working

Tell us which one. Sites change how they serve video regularly and we cannot notice every break on our own — people telling us is genuinely how we find out. Include the address of the page, not the video, if you can.

Refunds and payment

Write to info@pyxils.com with the email you bought with. See the refund policy — fourteen days, no reason needed.

Lost your licence key

Write with the email you bought with and we will send it again. If you typed your email wrong at checkout, say roughly when you paid and the last four digits of the card, and we will find the order and correct it.

If you cannot afford it

Say so. That is the whole message — no explanation, no proof, no form. We will send a free month of Premium, and you can ask again when it is up — if you keep needing it, we will stop making you ask. We would rather you used Pyxils than went without it.

Businesses and more than two computers

Tell us how many machines and we will sort out something sensible. The standard licence covers two, which is right for a person and wrong for a factory floor.

Press, or writing about Pyxils

Same address. Ask for a licence to try it properly — you should not have to review a limited version.

Security

If you have found something security-related, please write before publishing it, and we will work with you on a fix and credit you however you prefer.