Refund policy

Fourteen days. No reason needed. We would rather give the money back than have someone feel stuck with something they do not want.

Last updated 24 September 2026

The short version

Which payments

• Yearly — the first payment, and every yearly renewal, within 14 days of being charged. So a renewal you forgot to cancel comes back too.
• Monthly — the first payment, within 14 days. After that, monthly renewals are not refunded: cancel any time and nothing more is charged, and Premium keeps working to the end of the month you already paid for.
• Once per person — the no-questions refund is for the first time you buy. If you have had Premium refunded before, a new purchase is not refunded again. A yearly renewal you forgot to cancel is still covered.
• Always, whenever you notice — a payment taken twice by mistake, or the monthly plan bought when you meant the year. For that one, buy the year as well and tell us: we cancel the monthly plan and refund its payment. The year comes with its own key — use that one, because the monthly key stops working once its payment is refunded.

How to ask

1. Email info@pyxils.com.
2. Tell us the email you bought with, or your order number, or your licence number — whichever you have. The licence number is in Pyxils under Settings › Licence, and it looks like PYX-4K7MQ-R2D98-XB3.
3. That is the whole process.

You can also ask Paddle directly: Paddle.com is the reseller that processed your payment, and the receipt email it sent you has a link for help with your order.

You will hear back within two working days. The money goes back the way it came, and how long it takes to appear is up to your bank — usually a few days, sometimes up to ten.

After a refund

The licence stops working on every computer it is on, the next time Pyxils checks in — usually within a day. Pyxils itself keeps running as the free version: nothing is uninstalled, nothing is locked, and no file you have downloaded is touched. They are your files and they stay on your disk.

After the 14 days

We are not obliged to refund, but write anyway and say what happened. If Pyxils broke, or stopped working on a site you bought it for, or charged you for a year you did not mean to renew, say so — those are our problem, not yours, and we will sort it out.

If something is broken

Inside the 14 days a refund is yours for the asking, but it may not be what you want. If a site stopped working or a download will not finish, tell us first — that is often a fix rather than a refund, and knowing about it is how the next version gets better.

Who takes the payment

Payments are handled by our payment partner, who is the merchant on record for the sale. Their name is what appears on your card statement, and they process the refund. You do not have to deal with them directly — write to us and we will do it.

Your legal rights

Nothing here takes away rights you have under the consumer law where you live. Where local law gives you a longer or stronger right to cancel, that law applies and this policy does not limit it.